Applied to: iPhone and iPad in iOS 12/11.4/11.3/11.2/11.1/11.
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Downloading and updating apps on your iPhone or iPad are usually as simple as tapping a few buttons. However, after upgrading to the latest iOS 12 or iOS 11, some users are faced with Apps can't download from App Store, Apps won't install or Apps can't update after on iPhone XS Max/X//8/7/6 and iPad. If you are one of them, don't worry, it is a common problem that can be fixed in many ways. On this page, all the workarounds are listed below. So go step by step until you address the issue.
Top Tips to Fix Can't Download/Update Apps in iOS 12/11
If some apps get interrupted while downloading or updating, try the following solutions.
Fix1. Sign out and Sign into the App Store
The first thing you need to do is make sure the Apple ID for App Store is right or not. If the Apple ID has no problem, try to sign out and sign in to App Store to settle the issue.
Go to 'Settings' > tap 'iTunes & App Store' > tap the Apple ID > tap 'Sign Out' in the pop-up > tap the Apple ID again and sign in with your Apple ID.
Now, run App Store to download apps to check the problem is solved or not. If you find 'cannot connect to App Store' on your device screen when you are download and install apps, fix it first.
Fix 2. Check the Wi-Fi Connection
If you're using cellular data or Wi-Fi and have issues with app downloading, try to connect to another Wi-Fi network. To check the Wi-Fi connection, try watching a video from the Internet. Get help if the Wi-Fi is not working.
Fix 3. Delete and Restart the App Download
If the app fails to download or update, you can try deleting the app and reinstall directly.
Fix 4. Disable Restrictions for Installing Apps
The iOS Restrictions disables certain features of the iPhone, including the ability to download apps. So, if you can't install an update, the function may be blocked.
Go to 'Settings' > tap 'General' > tap 'Restrictions' > enter your passcode > check 'Installing Apps' and turn on the updating feature.
Fix 5. Check Available Storage
If you don't have enough storage space on your iPhone or iPad in iOS 12/11, you can't download or update apps. Therefore, check how much free space you have and free up iPhone space by deleting unwanted documents and apps.
Go to 'Setting' > tap 'General' > tap 'About' > check 'Available' to see how much free space you have.
If there is little available storage on your device, you can free iPhone space by exporting unwanted iPhone files or deleting some data you don't need, like apps, photos, podcasts, or videos.
Fix 6. Restart Your iPhone/iPad
If the app appears on your Home screen, but is dim or has white with lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app.
How to restart your device: press and hold down the sleep/wake button until the slider appears at the top of the screen, slide right to turn it off. After nearly 30 seconds, hold down the sleep/wake button again to restart your iPhone/iPad.
Apple App Store Iphone Apps
Fix 7. Set Date and Time Automatically
iPhone's date and time settings can influence the apps' downloading and updating in iOS 11/12. Therefore, set your date and time to be automatically to solve this problem.
Go to 'Settings' > tap 'General' > tap 'Date & Time' > slide to turn on 'Set Automatically'.
Fix 8. Update to the Latest iOS
Another common solution to many problems in iOS 12 or 11 is to update to the latest version of the iOS, which may solve the issue caused by system bugs.
Go to 'Settings' > 'General' > 'Software Update' > check if there is a new version available, if yes, download and install it on your device.
Fix 9. Restore iPhone to Factory Settings
If you have reached here and tried all the methods above but nothing has worked, you have to erase all the contents and settings on your iPhone and restore iPhone to the factory settings. As this resort will cause data loss, you'd better make an iPhone backup at first by using a free iPhone data transfer tool. EaseUS MobiMover Free highly recommended here is an excellent utility to move to export and import iPhone files with one-click, such as contacts, messages, notes, calendars, voice mails, books, photos, videos, and audios. Why not download and try it now! After all, it's FREE!
- Notice:
- iOS upgrade can cause a lot of issues on different iDevices, you may encounter the iOS 12/11 screen recording not working problem, Apple music keep pausing and skipping, the Apple store doesn't work well, etc.. If you have any of these matters, go to the iPhone troubleshooting index page to search for solutions to the problems you have.
You can browse and buy apps in the App Store on your iPhone, iPad, iPod touch, on your Apple Watch, on your Mac, or on your Apple TV.
Browse and buy
To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you use other Apple services like iCloud, sign in to the App Store with the same Apple ID. If you don't have an Apple ID, you can create one.
If you're in the App Store on any of your devices and see the download button near an app, you already bought or downloaded that app. When you tap or click the download button , the app downloads to your device again, but you are not charged again. You can also see a list of apps that you purchased and redownload them.
Learn what payment methods you can use to buy apps and other content. You can also create an Apple ID without a payment method when you download a free app.
How to buy apps on your iPhone, iPad, or iPod touch
- Tap the App Store app on your Home screen.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it to a different spot on your Home screen. Apps stay up-to-date by default, but you can learn more about updating apps.
You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
If an app is sold with an iMessage app or sticker pack, you can open it in Messages.
How to buy apps on your Apple Watch
With watchOS 6, you can download apps directly from the App Store on your Apple Watch. You can also add apps to your Apple Watch from your iPhone.
- Open the App Store app.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
Apps stay up-to-date by default, but you can learn more about updating apps.
If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they download an app or make an in-app purchase. Learn more about in-app purchases.
App Store For Iphone
How to buy apps on your Mac
- Open the App Store.
- Browse or search for the app that you want to download. Apps for iPhone, iPad, and iPod touch don't always have a version for Mac.
- Click the app.
- Click the price, then click Buy App. If you don't see a price, click Get, then click Install App. You might need to sign in with your Apple ID. If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can find it and keep it organized in Launchpad. Apps stay up-to-date by default, but you can learn more about updating apps.
You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
How to buy apps on your Apple TV
- Open the App Store on your Apple TV.
- Browse or search for the app that you want to download, then select the app.
- Select the price or select Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it around on your Home screen. Your apps will update automatically.
You can make additional purchases within some apps. You can use Restrictions to restrict, block, or allow in-app purchases. Learn more about in-app purchases.
The App Store isn’t available on Apple TV (3rd generation or earlier).
Get information about an app
If you want to know specific information about an app, like what languages the app is available in, the app’s file size, or its compatibility with other Apple devices, scroll to the bottom of an app’s page. You might be able to tap some sections to learn more.
You can also contact the app developer for help with an app's functionality.
Get help with billing
- Learn what to do if you see a charge from an app that you don't recognize.
- Learn how to cancel an in-app subscription.
- If you can’t update your apps because your payment method is declined, update or change your payment method.
- If you have another issue with an app, report a problem or contact Apple Support.
Learn more
- If your App Store is missing or you can't find it on your device, you might have parental controls turned on. Adjust your iTunes & App Store Purchases settings and make sure that you choose 'Allow' for the Installing Apps setting.
- Learn what to do if an app unexpectedly quits, stops responding while installing, or won't open.
- Learn what to do if you can't download apps, or if apps get stuck.
- If you want to download apps that are larger than 200 MB over cellular, go to Settings > [your name] > iTunes & App Store, then tap App Downloads and choose the option that you want.
- If you bought part of an apps bundle, the price of the full apps bundle is reduced by the amount you already spent.